Employer Waivers

The worst time to receive surprises related to your group cover is at claims stage, and one of the areas that has thrown up a few surprises is that of employer waivers. An employer waiver is a rider benefit that can be added to income protection. It allows an employer to insure contributions that it… Read More

Requirements for Moving Schemes

The regulatory changes that came into effect last year, as a result of the Policyholder Protection Rules, have affected many aspects of the way we do business. One such important aspect is that when a scheme changes from one insurer to another, certain regulatory requirements must be met with the previous insurer before the scheme… Read More

Rate Review in 2021

There has recently been some confusion as Sanlam has communicated that there has been postponement of risk premium increases from 01 April 2021 to 01 October 2021, however this is only applicable to Sanlam Umbrella Fund (SUF) schemes and not on direct Sanlam Group Risk (SGR) or Sanlam schemes via TSA. TSA scheme reviews will, therefore, continue… Read More

Sanlam – Payment of the Death Benefit options

In 2019 Sanlam introduced two options for the payment of the death benefit in order to prevent disputes at claim stage. All Employer groups choose one of the following two options that apply to every claim: Option 1 (the default option) : Claims will be paid to the Insured’s Dependants and/or Nominees as solely decided… Read More

Covid-19 Notices

As we navigate through the Covid-19 pandemic, we hope that you and your family, as well as your businesses, are keeping safe and well.Please take note of the following in the relevant areas in relation to the impact of Covid-19. Premiums We understand that in these financially challenging times, premium obligations may not be met.Some… Read More

Policyholder Protection Rule Changes

Parts of the amendments to the Policyholder Protection Rules will require insurers to communicate directly with members of group risk schemes in future and in order to assist them in fulfilling this regulatory requirement, TSA has been tasked with making changes to the data that we collect on a monthly basis. In addition to the… Read More

Member Benefit Statements & Schedules – Process Enhancement

Annual member benefit statements and schedules are an important and valuable part of the service we provide.  We are always looking for areas of improvement whilst at the same time making sure we keep to our aim of making insurance personal. With this in mind we have made some enhancements to our system and the… Read More

Core and Flex Cover

Following on from our last issue on compulsory membership, we wanted to provide some more information on core and flex. This type of structure still requires compulsory membership for the core benefit but allows an additional level of death cover, which is voluntary.  This allows an employee to assess their needs and apply for extra cover based… Read More

Compulsory Membership

Recently we have had a number of instances in which the issue of compulsory membership on group schemes has come into question, both at quote stage and unfortunately even later. The principle of compulsory membership exists in order to mitigate the risk of anti-selection against the insurer and it requires that the qualification criteria for… Read More

Direct access to us

We are pleased to inform you that you will now be able to contact people directly at TSA should you know the extension of the person you wish to speak to. All extension numbers will now appear in the signature of TSA staff’s emails but you can see a list of our extension numbers here should… Read More

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