Premium Due Date

This is just a reminder that premiums paid in arrears are due by the 15th of the following month. This ensures we can pay insurers and brokers on the 25th of each month. September premiums are, therefore, due by the 15th of October. Please may you ensure that your clients are paying premiums timeously to… Read More

Useful Quote Reminders

We are always excited to be able to provide you with competitive quotes for you to take to your clients. For us to get this done for you as efficiently as possible we need the following important information please: Participating employer details (name, industry and region) Full benefit structure (main benefits and rider benefits) Member… Read More

Contracts with Insurers

It has been confirmed that intermediaries need to hold Group Risk Agreements and complete the Online Accreditation with the four insurers (Hollard, Sanlam, Capital Alliance and Old Mutual) that we work with if they wish to submit business to them via TSA, as per FAIS legislation. We are here to help you every step of the way… Read More

Conversion of Cover

As many businesses are currently facing tough times, there are queries regarding conversion of cover arising. We have put together a short list of frequently asked question surrounding conversion options. When can a member convert their cover? All four of our insurers will offer the option to convert cover to an individual policy in the… Read More

Travelling Nurses

We are pleased to let you know that the travelling nurse services, that were suspended due to Covid-19, have resumed with all our Insurers in most areas. A travelling nurse can complete a short medical report and any pathology test. Should the member opt to take up the travelling nurse service we would require the… Read More

Sanlam – Payment of the Death Benefit options

In 2019 Sanlam introduced two options for the payment of the death benefit in order to prevent disputes at claim stage. All Employer groups choose one of the following two options that apply to every claim: Option 1 (the default option) : Claims will be paid to the Insured’s Dependants and/or Nominees as solely decided… Read More

Covid-19 Notices

As we navigate through the Covid-19 pandemic, we hope that you and your family, as well as your businesses, are keeping safe and well.Please take note of the following in the relevant areas in relation to the impact of Covid-19. Premiums We understand that in these financially challenging times, premium obligations may not be met.Some… Read More

Useful Claim Reminders

The purpose of group risk is to have valid claims paid as quickly and as simply as possible. Our claims team is dedicated to making sure this happens but the following are key requirements to help get this done: Timeous notification of claims Fully completed details on all claim forms (blank fields or incomplete information… Read More

Conclusion: Regulatory and Process Changes Series

Over the last 6 weeks, we have sent out a Regulatory and Process Change series via our TSA Connect newsletter. These have provided you with information regarding the regulatory changes in our industry and how they will affect us going forward. All back issues of the TSA Connect can be found on our website blog or you… Read More

Regulatory and Process Changes Series – Non-Payment of Premiums

New regulations (15A of the PPR’s) have made the following up on non-payment of premiums a more formal and inflexible process that we all need to be aware of to ensure cover remains in place with the least amount of time and effort expended. Premiums are due at the end of the month for which… Read More

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