In accordance with the FAIS Act (Financial Advisory and Intermediary Services Act) we have introduced a TSA Complaints Process document, per insurer, which provides the client, broker or member with a better understanding of the process of how a complaint can be directed and who to contact.
We will be sending out these documents going forward with new schemes, requotes and annual revisions. These can further be made available to a client, broker or member upon request.
You’ll find all back issues of TSA Connect by visiting our blog.
All information provided is intended to inform and explain, but please remember to always check the current terms on policies when considering options and advising clients.
(Vol. 8 Issue 10)
